Return Policy

At sprise.ro, we respect consumer rights and ensure that the return process is conducted in accordance with Government Ordinance no. 34/2014 regarding consumer rights in distance contracts.

If the product does not meet your expectations, you have the right to return it within 30 calendar days from receipt, without needing to state a reason.


📅 Return Period

Products purchased remotely can be returned within 30 calendar days from the date of receipt, without penalties and without needing to justify the return decision.


📦 Return Conditions

For the return to be accepted, the product must:

  • be returned in good condition, without excessive signs of use, intentional damage, dents, or modifications;
  • be accompanied by all accessories and documents received (manual, warranty certificate, if applicable).

Original packaging is not mandatory for exercising the right of return.
The absence or damage of the original packaging does not, in itself, constitute a reason to refuse the return, but proper packaging is necessary to protect the product during transport.


🚚 Return Cost

Return shipping is free. All shipping costs related to product returns are fully borne by the seller.

You have two options:

  1. You can request our courier to pick up the package from your address - the cost is fully borne by sprise.ro.
  2. You can send the product via a courier of your choice; in this case, the shipping cost will be reimbursed later.

To request our courier, send an email to comenzi@sprise.ro explicitly stating that you wish for our courier to pick up the package.

We do not charge restocking fees for returned products. Your satisfaction is our priority, and the return process is designed to be as simple and clear as possible for customers.


💳 Refund Amount

The value of the products will be refunded within a maximum of 5 calendar days from the receipt and verification of the return.

The refund will be made using the same payment method used for the initial order placement:

For card payments, the amount will be returned to the same bank card.
For bank transfer payments, the amount will be returned to the bank account from which the payment was made.
For cash on delivery orders, the refund will be made by bank transfer to the account specified by the customer.

The full value of the order, including initial shipping costs, will be refunded. No additional fees or commissions will be applied for processing the refund.


🔄 Exchanges

Within our commercial policy, we do not perform product exchanges. If the purchased item does not meet your expectations, please initiate a return request according to the standard procedure, and then place a new order for the desired product.

📝 Steps to Make a Return

  1. Send your return request to the email address comenzi@sprise.ro
  2. Package the product appropriately for transport.
  3. Ship the package to the address:
    Sprise S.R.L, Bucharest Sector 6, UVERTURII Boulevard, No. 102A, GROUND FLOOR
    We recommend using a fast courier (DPD, Urgent Cargus, Sameday, etc.).
  4. The product must arrive in appropriate condition; the customer is responsible for packaging the product for transport.
  5. The package should not be sent with cash on delivery - such packages will be refused.


❗ Products That Cannot Be Returned

The following categories of products cannot be returned (are considered final sales):

Sealed products that cannot be returned for health protection or hygiene reasons, if they have been unsealed by the consumer.
Customized products or products made at the express request of the customer.

These exceptions are provided for in Article 16 of Emergency Ordinance 34/2014.